Support Articles » Video Streaming Preparation

How To Prepare Your Videos For Streaming

Content Shelf's video streaming works best for MP4 videos encoded with the H.264 video codec and AAC audio codec. If your MP4 video is not using the H.264 codec, Content Shelf will not be able to stream your video correctly in some browsers.

There are numerous programs and utilities available that can convert your videos to MP4/H.264. Below are just a few simple conversion tools that you might consider. Disclaimer: The tools below are developed and managed by third parties and are beyond the scope of Content Shelf's help and support system.

• Wondershare Video Converter Ultimate
• Convert MP4 to H.264
• Video Converter Platinum Overview
• VideoLAN Movie Creator

Once your video has been properly converted to MP4 with the H.264 video codec, you will need to make sure that the index metadata is located at the beginning of the file. This can be achieved by running your MP4/H.264 video through the FREE third party tool below. Disclaimer: The tool below is developed and managed by a third party and is beyond the scope of Content Shelf's help and support system.

• QTIndexSwapper 2

To use the QTIndexSwapper 2, follow these steps:

1. You will need to have Adobe Air installed on your system (it's FREE).
2. Install and open QTIndexSwapper 2.
3. Click the “File” button and select the MP4/H.264 video you wish to fix.
4. Click the “Process” button.

If you get the following red error message when you've clicked the “Process” button, it means your video's index metadata is already in the correct location and no “fix” is necessary. You can now upload your file to Content Shelf!

If you get the following green success message when you click the “Process” button, it means your video has successfully been “fixed.” You can now upload your file to Content Shelf!